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FAX Number: (626) 363-9390

In order for us to expedite your request for repair service of your CTX product, please complete the following form in its entirety. Also a copy of original proof of purchase or invoice MUST be faxed to the above fax number together with an ID number which will be given to you after you complete this form.
Be advised that you will receive a RMA number and complete instructions via e-mail once both items are received by CTX RMA Dept. Please allow 72 hours (exclude holidays and weekends) before receiving your RMA number. Thank you for your time and cooperation.

RMA Product Requirements:
CTX will not accept any return product for repair without a valid RMA number. RMA number must match serial number. RMA number expires 30 business days after being issued. If customer doesn't returns the unit within 30 business days, Please call our Technical Support before processing a new RMA number.

Due to necessity of testing repaired/replaced unit(s), please expect at least  10 working days prior to pick up/shipment of the repaired/replaced unit(s). 

Step 1
 Fill out RMA Request Form and submit your Request
   
Step 2 Fax proof of purchase or invoice receipt with the ID number to 626-363-9390
(ID number will be given to you after you complete this form)
   
 
RMA Request Form

* required fields
Contact Information

* Country:

* First Name:
* Last Name:
Company:
* Address 1:
Address 2:
(No P.O. Boxes Accepted)
* City:
  
* State:
* Zip Code:
* Phone:
 ( ) - ext.
Fax:
 ( ) -
*Email:
 
 
Product Information
* Purchase Date:
 / /
* Purchase From:
* Model:
 (See back of Monitor)
* Serial Number:
(See back of Monitor, 11 digits above barcode)
Operating System:
 (Windows 98/NT/2000/XP, Mac, etc.)
   
* Problem Description:
 (Please describe in detail what is the problem.)
 

 
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